Allegheny County DHS Operations & Guidance FAQs
What should we do if we need supplies (gloves, masks, etc.)? (updated 4/23/20)
DHS is now partnering with Global Links for supply requests. Keep in mind that the global supply chain is disrupted for all PPE, so quantities are limited.
Available supplies include
- Disposable facemasks (NOT N95 respirator masks)
- Emergency facemasks (reusable, not intended for clinical use)
- Full-face shields
- Gloves
- Incontinence supplies
To submit a request, use Global Links’ online ordering form, which is available at https://www.tfaforms.com/4813339.
- Please limit requests to no more than what is needed for a two-week period.
- The form requests specific information about how the PPE will be used, such as # of clinical staff, # of clients seen daily, # of clients living in your facility and plans for appropriate use of the PPE.
- After submission, Global Links will contact you within 1-2 days for confirmation.
- DHS will help prioritize supply requests and will step in if supplies are needed that Global Links cannot source.
- Delivery of approved requests will occur 3-5 days after confirmation.
- All deliveries should be contactless.
- Deliveries must be made to a dock or curbside. Drivers cannot enter a building or facility.
- Drivers are expected to wear PPE while delivering materials and to practice social distancing (maintaining at least 6' of distance from another person).
- Signature on the Global Links delivery order is only required for the driver, not from the receiving organization.
Additionally, PA Department of Community and Economic Development has released a directory of PPE suppliers which is available at https://dced.pa.gov/pennsylvania-covid-19-ppe-supplies-business-2-business-b2b-interchange-directory.
- Please note, DHS has not vetted this directory and does not endorse any specific organization.
- Watch out for signs of a scam: Avoid pre-payment and check where the materials are currently located (make sure they are in the United States).
When will schools open? (updated 4/10/20)
Governor Wolf recently announced that all schools statewide will be closed through the remainder of the school year. We will provide additional information when it becomes available.
Is it possible to get updates on changes for services offered by other providers? (updated 4/13/20)
We’ve created a dashboard where you can see modifications to provider hours and services, and can filter by provider name, service category or type of service. View the dashboard at https://tableau.alleghenycounty.us/t/PublicSite/views/AlleghenyCountyHumanServicesOperationalChangesTracker/LandingPage?iframeSizedToWindow=true&%3Aembed=y&%3AshowAppBanner=false&%3Adisplay_count=no&%3AshowVizHome=no&%3Aorigin=viz_share_link#1
Since the County has the ability to do enhanced clearances, does that include FBI fingerprinting?
DHS is unable to complete fingerprints. Clearances that can be conducted include State Police, Commonwealth of Pennsylvania Common Pleas Case Management System (CPCMS) and Pennsylvania Child Abuse.
Are there any waivers for staff who require TB tests and physicals?
We haven’t received any guidance from the state at this time. We will post the answer in the FAQs when it is available.
Are there any plans to help us since our fee-for-service hour revenue is not keeping pace with costs? Should we consider laying off staff?
Please refer to the DHS Guidelines Related to COVID-19 Lost Revenues and Uncovered Expenses.
Are there restrictions around the number of people who can participate in the provider meetings?
These meetings are open to all, but we are asking providers to think about which key staff to send in order to limit the total number of callers to the extent possible. High numbers of callers diminish the audio quality of the call.
How are individuals informed or organizations if they or someone being served is in a contact trace?
The Allegheny County Health Department is coordinating the contract tracing efforts in our region.
We provide IT services at the One Smithfield Street building. Are there any provisions to take precautions and advanced cleaning for County facilities to protect our staff?
Cleaning services are considered essential and advanced measures are being taken at all DHS office locations. At this time, please follow the published safety guidelines from the CDC and the Allegheny County Health Department.
Should we be either changing clothes after working (bagging them and washing them) or changing immediately when we get home before touching others, and keeping work bags etc. away from family?
At this time, please follow health guidelines from agencies like the CDC and Allegheny County Health Department.
This guidance about the ripple effect doesn’t seem to be available from the CDC or state or county health department websites, is there a way that could be published or made available in written form to the public and providers, etc. There seems to be a lot of confusion about this and it could reduce some of the fear.
Per ACHD update on ACDHS’s Provider Briefing call from 3/18/20:
- If a person had contact with a known case of COVID-19, they should quarantine and avoid exposure or contact with others. ACHD defines “contact” as being within 6 feet of a person with a known case of COVID-19, for 2 or more minutes.
- If a person is quarantined due to contact with a known COVID-19 case, the other household members do not need to quarantine unless/until the quarantined individual starts presenting with symptoms.
- If/when a person in quarantine begins to show symptoms of COVID-19, they then need to enter isolation. ACHD defines “isolation” as not having any contact with others, including household members.
- If an individual had contact with a building or location that has since been closed or shut down due to potential virus exposure, they do not need to quarantine.
Is it possible for agencies to still use volunteers, given the Stay-at-Home order?
Yes, the governor’s order allows people to volunteer for essential services. Here is the wording from his March 23 stay at home order: “Getting necessary services or supplies for themselves, for their family or household members, or as part of volunteer efforts or to deliver those services or supplies to others to maintain the safety, sanitation and essential operations.”
You mentioned paperwork for law enforcement. Was this sent via us mail?
Allegheny County DHS is sending a letter to essential services providers, which they can use to show law enforcement/others. For providers who deliver non-life saving services, you can apply to the state for a waiver. Here’s the link to the state waiver request form: https://expressforms.pa.gov/apps/pa/DCED/Waiver-process-keeping-physical-locations-open
With the governor’s order to shelter in place, what is staying open and what isn’t?
The only businesses staying open are essential services, e.g., health and human services, grocery stores, pharmacies and restaurants (only for takeout and delivery). More details can be found on Slide 4 of the 3-23-2020 presentation.
Where can folks be directed for current employment opportunities (e.g., grocery stores, Amazon)?
CareerLinks’ offices are closed but they are conducting business remotely, as is Partner4Work, which lists opportunities on its FaceBook page (https://www.facebook.com/Partner4WorkPgh/). Partner4Work also has specific employment resources related to the current crisis at https://www.partner4work.org/news/covid-19-resources/. The Mon Valley Initiative is also available to assist displaced workers and is currently conducting intakes and assisting individuals remotely. Contact Dr. T. Charles Howell IV at 412-464-4000 x4027 or at chowell@monvalleyinitiative.com.
We are placing children in foster homes without children getting tested for COVID, and since CYF is telling providers not to go to the ER for change in placement or entry into foster care physical, how can we ensure that children we are placing are not ill?
Currently, Allegheny County is not testing asymptomatic children. Please consider the following factors for placing young children:
- Avoid placing children in homes with much older individuals or individuals with complex medical needs in the household.
- Limit any changes in placement that are not critical.
How will the provider be notified if one of our clients tests positive and DHS finds out before we do?
DHS will work with the Allegheny County Health Department to identify key contacts, which will include the provider.
How do I report if a client has a positive or presumptive positive case of COVID-19 to DHS?
For client illnesses or exposures that have not been reported through another mechanism, please follow the process below.
- If a client you serve has tested positive for COVID-19, including presumptive positive, or has been exposed to a confirmed case, notify DHS by emailing DHS-PrivacyOfficer@alleghenycounty.us (preferred method).
- Alternatively, you may report via phone to Brian Bell, Allegheny County privacy officer, at 412-350-2887.
- “Presumptive positive” is when a patient has tested positive by a public health laboratory, but results are pending confirmation by the CDC.
- Your report should indicate your provider name, the service you provide and the name of the affected client(s) to facilitate identification of other individuals who may have had close contact with the affected client.
- HIPAA permits the disclosure of the individual’s name and diagnosis to DHS to prevent the spread of the disease
- Consistent with HIPAA’s minimum necessary disclosure rule, DHS will share the client’s name internally only as needed for identification of contacts (in most cases, DHS staff will not need to know the client’s name, only that they may have had contact with a client who tested positive).
- There is not an explicit need or obligation for providers to report ill clients to the Allegheny County Health Department (ACHD). Where a client has tested positive, ACHD will have been notified by the healthcare provider and/or lab.
- DHS will work with ACHD as appropriate to identify any DHS staff, staff from other providers and other clients who may have had contact with the affected client.
Please note: this document only covers reporting an ill client to DHS so that DHS can work to identify others who may have had contact with the client. In addition to reporting the incident to DHS, please be sure to follow all appropriate guidance from public health authorities regarding provision of services.
ACHD Guidance for Specific Groups: https://www.alleghenycounty.us/Health-Department/Resources/COVID-19/Information-for-Specific-Groups/Information-for-Specific-Groups.aspx
How do I report if a staff member has a positive or presumptive positive case of COVID-19 to DHS?
If you have already reported the staff illness or exposure through another process, such as the incident reporting form for changes in operations, you do not also need to report through this process.
For staff illnesses and exposures that have not been reported through another mechanism, please follow the process below.
- If a member of your staff has tested positive for COVID-19, including presumptive positive, or has been exposed to a confirmed case, notify DHS by emailing DHS-PrivacyOfficer@alleghenycounty.us (preferred method).
- Alternatively, you may report via phone to Brian Bell, Allegheny County Privacy Officer, at 412-350-2887.
- “Presumptive positive” is when a patient has tested positive by a public health laboratory, but results are pending confirmation by the CDC.
- To ensure compliance with the confidentiality requirements of the Americans with Disabilities Act (ADA), do not identify the name of the affected staff member in your report.
- Your report should include your provider name and the essential service you provide. Please also describe steps you’ve taken in response to the staff member’s illness or exposure, including whether you’ve been able to identify and notify other staff and/or clients the affected staff had contact with in the past 14 days; any quarantine requirements you have instituted for the affected staff member; what work locations (if any) the staff member has visited in the past 14 days; any requirements in place for the staff member to return to work if taking illness-related leave and any other critical information.
- There is not an explicit need or obligation for you to report the staff member’s illness/exposure to the Allegheny County Health Department (ACHD); however, you should be prepared to coordinate with DHS and ACHD as needed to identify individuals the affected staff member may have had contact with.
Please note: this only covers requirements for reporting a staff member who is positive for or has been exposed to COVID-19 to DHS. In addition to reporting the incident to DHS, please be sure to follow all appropriate guidance from public health authorities regarding provision of services and ensuring a safe workplace.
CDC Guidance for Employers: https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
ACHD Guidance for Specific Groups: https://www.alleghenycounty.us/Health-Department/Resources/COVID-19/Information-for-Specific-Groups/Information-for-Specific-Groups.aspx
For COVID-19 reporting purposes, do foster parents fall under client or staff reporting protocol?
An agency can make that determination depending on how they are structured. If you feel unsure, consider them clients.
What should I do if I am facing a staffing problem?
If you have used all of your staff resources and invoked all of your contingency plans, please notify your deputy director or email DHS-COVID19planning@alleghenycounty.us for assistance with staffing issues.
Where can I direct people who may be experiencing anxiety or stress around COVID-19?
The Warmline is available at 1-855-284-2494 for anyone who just needs someone to talk to or is experiencing anxiety and stress around COVID-19. For helpful recommendations around managing stress related to the pandemic, please consult this CDC guidance.
Where can I find information about creating homemade masks?
The Commonwealth of Pennsylvania has posted information about universal masking as well as tips to create homemade masks at https://www.pa.gov/guides/responding-to-covid-19/#UniversalMasking. If you are unable to make a mask, a scarf or bandanna may be used.
How can I find technology help?
The University of Pittsburgh is providing free technology support to staff, including help connecting to the internet, accessing email, using computers and computer applications, setting up mobile technology and troubleshooting software problems. To request assistance, call 412-624-6007, Monday-Friday, from 9 a.m. to 5 p.m.
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PA and U.S. Health and Human Services FAQs
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Specialized Resources FAQs
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Behavioral Health FAQs
Can we provide school-based outpatient services at alternative locations?
Therapy should be done by phone or at an outpatient site whenever possible.
Are there any changes in guidance regarding services in group therapy?
DDAP and OMHSAS has approved telehealth for group therapy.
Do blended behavioral health programs need to complete an attestation form?
Attestation forms are only required if a provider needs to deliver a service in a manner that is not typically allowed. If you are providing a service within your normal standards, an attestation is not necessary. If you have more specific questions, please contact Denise Macerelli.
Do BH providers have to provide additional paid leave to employees per the Families First Coronavirus Response Act (FFCRA)?
DHS offers the following guidance, based on our reading of the Department of Labor guidance found at https://www.dol.gov/agencies/whd/pandemic/ffcra-questions; however, we encourage you to discuss compliance with this law with an employment law attorney before making a final determination of how you will proceed.
The paid leave requirements from FFCRA apply to all public employers, and all private employers with fewer than 500 employees. Exemptions from this mandate are allowable for "health care providers" and those that contract with health care providers, as well as small businesses with fewer than 50 employees.
Exemption for health care providers
The DOL guidance defines "health care provider" as the following: "anyone employed at any doctor’s office, hospital, health care center, clinic, post-secondary educational institution offering health care instruction, medical school, local health department or agency, nursing facility, retirement facility, nursing home, home health care provider, any facility that performs laboratory or medical testing, pharmacy or any similar institution, employer or entity. This includes any permanent or temporary institution, facility, location,or site where medical services are provided that are similar to such institutions. This definition includes any individual employed by an entity that contracts with any of the above institutions, employers or entities or institutions to provide services or to maintain the operation of the facility."
DHS reads this exemption to indicate that any entity that has a contract with a hospital, health care center, clinic or "any similar institution, employer or entity" to provide services can exempt themselves from the requirements. This could mean, for example, that any BH provider that has a contract with UPMC, CCBHO, AHN or any other medical institution or health entity would be allowed to exempt employees from the leave requirement.
Exemption for small businesses with fewer than 50 employees
A small business is exempt from mandated paid sick leave or expanded family and medical leave requirements outlined in FFCRA only if the:
- employer employs fewer than 50 employees;
- leave is requested because the child’s school or place of care is closed, or child care provider is unavailable, due to COVID-19 related reasons; and
- an authorized officer of the business has determined that at least one of these three conditions are satisfied:
- The provision of paid sick leave or expanded family and medical leave would result in the small business’s expenses and financial obligations exceeding available business revenues and cause the small business to cease operating at a minimal capacity;
- The absence of the employee or employees requesting paid sick leave or expanded family and medical leave would entail a substantial risk to the financial health or operational capabilities of the small business because of their specialized skills, knowledge of the business or responsibilities; or
- There are not sufficient workers who are able, willing and qualified, and who will be available at the time and place needed, to perform the labor or services provided by the employee or employees requesting paid sick leave or expanded family and medical leave, and these labor or services are needed for the small business to operate at a minimal capacity.
DHS reads this exemption to mean that leave does not have to be given to employees of a business with under 50 employees as long as the leave would have been based on school closures or child care reasons, and an officer of the business has determined that one of the above three conditions has been met. It does appear that a small business with fewer than 50 employees must give additional paid leave if the leave is to deal with a COVID-19 illness.
How will BH providers pay for additional paid leave required to give employees per the Families First Coronavirus Response Act (FFCRA)?
DHS offers the following guidance, based on our reading of the Internal Review Service guidance found at https://www.irs.gov/newsroom/treasury-irs-and-labor-announce-plan-to-implement-coronavirus-related-paid-leave-for-workers-and-tax-credits-for-small-and-midsize-businesses-to-swiftly-recover-the-cost-of-providing-coronavirus; however, we encourage you to discuss compliance with this law with an employment law or tax law attorney, before making a final determination of how you will proceed.
According to the CARES Act, which was passed to supplement the FFCRA, tax credits are available to businesses for paid sick leave and child care leave. Additionally, to ensure prompt reimbursement, eligible employers who pay qualifying sick or child care leave will be able to retain an amount of the payroll taxes equal to the amount of qualifying sick and child care leave that they paid, rather than deposit them with the IRS.
Paid Sick Leave Credit
For an employee who is unable to work because of Coronavirus quarantine or self-quarantine or has Coronavirus symptoms and is seeking a medical diagnosis, eligible employers may receive a refundable sick leave credit for sick leave at the employee's regular rate of pay, up to $511 per day and $5,110 in the aggregate, for a total of 10 days.
For an employee who is caring for someone with Coronavirus, or is caring for a child because the child's school or child care facility is closed, or the child care provider is unavailable due to the Coronavirus, eligible employers may claim a credit for two-thirds of the employee's regular rate of pay, up to $200 per day and $2,000 in the aggregate, for up to 10 days. Eligible employers are entitled to an additional tax credit determined based on costs to maintain health insurance coverage for the eligible employee during the leave period.
Child Care Leave Credit
In addition to the sick leave credit, for an employee who is unable to work because of a need to care for a child whose school or child care facility is closed or whose child care provider is unavailable due to the Coronavirus, eligible employers may receive a refundable child care leave credit. This credit is equal to two-thirds of the employee's regular pay, capped at $200 per day or $10,000 in the aggregate. Up to 10 weeks of qualifying leave can be counted towards the child care leave credit. Eligible employers are entitled to an additional tax credit determined based on costs to maintain health insurance coverage for the eligible employee during the leave period.
Prompt Payment for the Cost of Providing Leave
When employers pay their employees, they are required to withhold from their employees' paychecks federal income taxes and the employees' share of Social Security and Medicare taxes. The employers then are required to deposit these federal taxes, along with their share of Social Security and Medicare taxes, with the IRS and file quarterly payroll tax returns (Form 941 series) with the IRS. Under guidance that will be released next week, eligible employers who pay qualifying sick or child care leave will be able to retain an amount of the payroll taxes equal to the amount of qualifying sick and child care leave that they paid, rather than deposit them with the IRS.
The payroll taxes that are available for retention include withheld federal income taxes, the employee share of Social Security and Medicare taxes and the employer share of Social Security and Medicare taxes with respect to all employees.
If there are not sufficient payroll taxes to cover the cost of qualified sick and child care leave paid, employers will be able file a request for an accelerated payment from the IRS. The IRS expects to process these requests in two weeks or less. The details of this new, expedited procedure will be announced next week.
Non-Enforcement Period
Labor will be issuing a temporary non-enforcement policy that provides a period of time for employers to come into compliance with the Act. Under this policy, Labor will not bring an enforcement action against any employer for violations of the Act so long as the employer has acted reasonably and in good faith to comply with the Act. Labor will instead focus on compliance assistance during the 30-day period.
What should we do about fingerprinting?
Many IdentoGO locations are beginning to reopen and/or expand their hours of operation. Anyone needing fingerprinting should call the closest location for operating hours (a map of locations is available at https://www.google.com/maps/d/viewer?mid=1kGttZ58aMpeqPK2zBh8NmgdjQhYO7quq&ll=40.531513912564776%2C-79.1431180955679&z=8). DHS is not able to broadly waive this requirement from the state level because it is contained in numerous federal laws: the Family First Prevention Services Act, Adam Walsh Act and Child Care Development Block Grant Act.
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Child Care and Family Centers FAQs
If a foster parent who typically qualifies for childcare reimbursement lost childcare due to closing but was able to arrange for a babysitter to care within her home, how can we arrange payment for those babysitting fees?
DHS is working through these requests. If you have a specific family that requires this level of assistance, please contact Jacki Hoover (jacki.hoover@alleghenycounty.us).
Does the governor's pay apply to all school positions or just salaried staff?
We have not received guidance around this yet, but will update the FAQ when more information is available.
Are providers to contact ELRC directly regarding childcare for their staff?
Staff members at provider agencies may contact the ELRC directly at elrc5@alleghenycounty.us or 412-350-3577.
We operate a child care facility and need to limit access to our care just to essential service personnel. How do we operationalize this priority?
- Consistent with Governor Wolf’s stay-at-home order, it is critical that child care services be available for essential service workers who require child care to fulfill essential service job duties.
- Per Governor Wolf's stay-at-home order, essential services include: life-sustaining business activities, health care or medical services providers, life-sustaining services for low-income residents, including food banks, child care facilities operating under the Department of Human Services, Office of Child Development and Early Learning waiver process; group and family child care operating in a residence; and part-day school age programs operating under Governor Wolf's express authority, notwithstanding the stay-at-home order.
- Please verify that the parent or caregiver seeking your care requires care as a result of their employment in one of the essential services listed above.
For additional information or support, please email wendy.elrc@alleghenycounty.us.
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Child Welfare FAQs
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Courts and Jail FAQs
Is juvenile court still open?
As this information is ever-changing, please visit alleghenycourts.us to view the latest emergency order.
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Employment and Financial Assistance FAQs
Where can people be directed for current employment opportunities (e.g., grocery stores, Amazon)?
CareerLinks’ offices are closed but they are conducting business remotely, as is Partner4Work, which lists opportunities on its Facebook page (https://www.facebook.com/Partner4WorkPgh/) and specific employment resources related to the current crisis at https://www.partner4work.org/news/covid-19-resources. The Mon Valley Initiative is also available to assist displaced workers and is currently conducting intakes and assisting individuals remotely. Contact Dr. T. Charles Howell IV at 412-464-4000 x4027 or at chowell@monvalleyinitiative.com.
Essential Health and Human Service organizations across Southwestern Pennsylvania are looking for willing and able staff to help meet the needs of vulnerable populations. Positions are available now. Submit your application to be potentially matched with work that meets your preferences and fits your schedule. Employers will review submissions periodically and contact you to further screen for available positions.
Where can I learn more about the federal stimulus payment and who is eligible?
Over the coming weeks, the IRS will be distributing the Economic Impact Payment as part of the government stimulus package that was recently signed into law. The best way to find answers to questions around this payment is to visit the IRS website: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know.
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Food and Supplies FAQs
What should we do if we need supplies (gloves, masks, etc.)? (updated 4/23/20)
DHS is now partnering with Global Links for supply requests. Keep in mind that the global supply chain is disrupted for all PPE, so quantities are limited.
Available supplies include
- Disposable facemasks (NOT N95 respirator masks)
- Emergency facemasks (reusable, not intended for clinical use)
- Full-face shields
- Gloves
- Incontinence supplies
To submit a request, use Global Links’ online ordering form, which is available at https://www.tfaforms.com/4813339.
- Please limit requests to no more than what is needed for a two-week period.
- The form requests specific information about how the PPE will be used, such as # of clinical staff, # of clients seen daily, # of clients living in your facility and plans for appropriate use of the PPE.
- After submission, Global Links will contact you within 1-2 days for confirmation.
- DHS will help prioritize supply requests and will step in if supplies are needed that Global Links cannot source.
- Delivery of approved requests will occur 3-5 days after confirmation.
- All deliveries should be contactless.
- Deliveries must be made to a dock or curbside. Drivers cannot enter a building or facility.
- Drivers are expected to wear PPE while delivering materials and to practice social distancing (maintaining at least 6' of distance from another person).
- Signature on the Global Links delivery order is only required for the driver, not from the receiving organization.
Additionally, PA Department of Community and Economic Development has released a directory of PPE suppliers which is available at https://dced.pa.gov/pennsylvania-covid-19-ppe-supplies-business-2-business-b2b-interchange-directory.
- Please note, DHS has not vetted this directory and does not endorse any specific organization.
- Watch out for signs of a scam: Avoid pre-payment and check where the materials are currently located (make sure they are in the United States).
We are getting a lot of families reporting lack of food compounded by lack of transportation. Any suggestions for families who need food and cannot get to distribution sites?
Soon, volunteers will be activated at United Way. 412 Food Rescue will also begin delivering to individual homes. For the most up-to-date information, go to http://pa211sw.org. If additional support is needed, providers may contact Amy Malen (amy.malen@alleghenycounty.us).
Where can I find food to feed my kids?
DHS has created a locator for food distribution sites. You can view the map at https://alcogis.maps.arcgis.com/apps/MapSeries/index.html?appid=abaca148492b47a7ad0d5a71f5d2c5e8.
Is WIC still accepting new clients?
Yes, they are currently accepting new clients. New applications are often initiated by the client’s doctor, but new clients can also contact WIC at 412-350-5801 and someone will help them complete the application. All applications are sent to the state for processing. Current WIC recipients with questions should contact their local WIC office. Providers may direct questions to Kyle Craig at the Health Department (kyle.craig@alleghenycounty.us).
What are families finding difficult to access?
Food is a priority, as well as diapers and formula. United Way is pulling together a report on where need is increasing and we will share that with you when it’s available.
When procuring food for the families we serve from food banks, do we need to show some type of proof of how many family members are in the home? Especially if we are getting food for multiple families?
Please reach out to Marnie Schilken at the Greater Pittsburgh Community Food Bank (mschilken@pittsburghfoodbank.org) for assistance.
How can I find the most up-to-date information about the Food Bank/distribution sites?
Food Bank distribution sites and activities are ever-changing. Visit their website, https://www.pittsburghfoodbank.org, for the most up-to-date information. Please do not use hard copy fliers as this information may be outdated.
What should I do if I have a family that is COVID-19 positive or a family that is unable to leave the house and has exhausted all options for delivery?
An emergency “last resort” food access procedure is available for these families. Please call 2-1-1 to schedule a delivery.
How can families get formula, diapers or other baby supplies?
Beverly’s Birthdays is distributing these items. You can find locations at https://alcogis.maps.arcgis.com/apps/MapSeries/index.html?appid=abaca148492b47a7ad0d5a71f5d2c5e8.
What public food benefit programs are available?
There are many different program types available and eligibilities vary, from “grab and go” school lunches for students to meals-on-wheels programs for seniors or those with a disability. The most common program is the Supplemental Nutrition Assistance Program.
What are the eligibility requirements for SNAP (Supplemental Nutrition Assistance Program)?
SNAP is an income-based eligibility program. Complete guidelines and income list can be found on the PA Department of Human Services website.
How do I apply for SNAP?
Individuals and families can fill out a SNAP application online through the COMPASS benefits system or print one from the website and mail it. The Greater Pittsburgh Community Food Bank and Just Harvest both offer support for filling out the application. Once approved, you will receive a SNAP debit card.
Can I use my SNAP card online?
SNAP cards cannot currently be used for online payment. While a grocery order may be placed online (if a certain store has that option), the SNAP card must be presented at the store location by a trusted person who has the appropriate PIN.
Where can I find food?
You can always call 2-1-1 (pa211sw.org) or contact The Greater Pittsburgh Community Food Bank for help finding the food options that best match your needs. A food map, available here, maintained in partnership with the Food Bank, provides an updated listing of food pantries and other emergency food options around the county. The map is searchable for specific food needs (such as “grab and go” school meals or senior meals) and lists site addresses, hours of operation and contact information if available.
The Community Food Bank holds food distributions at specific times and locations around the county. These tend to be large-scale events with long wait times and are best suited for families with no other options. Distribution times and locations are available on the food bank’s website.
Where can I find formula?
The food map includes locations of Family Centers throughout the county that are able to provide some grab-and-go formula for families. Use the contact information in the map to call ahead to arrange a pick-up, as these spaces are not open to the public.
What if I can't leave my house to get food?
A friend or relative may pick up food boxes for you, but many sites have guidelines around what documentation they need to show. Use the contact information on the food map to call ahead to find out what your site requires.
If there is no one who can pick food up for you, there are some community groups that do organized home delivery of food. Call 2-1-1 (or visit pa211sw.org) or contact the Food Bank to find out what home delivery options are available.
Is the Area Agency on Aging Home Delivered Meals (HDM) program still operating?
Yes, the HDM program is fully operational and new referrals for HDM are being taken through Allegheny County Department of Human Services Area Agency on Aging SeniorLine at 412-350-5460. Currently, the Home delivered Meal program is delivering frozen meals. Delivery days of those meals varies based on Provider.
Are the Senior Centers still providing meals?
Yes, all senior centers are making “grab and go” meals available to regular center senior meal participants that are in need. Contact your center to find what their pick-up process is. If you are not registered at a senior center and over 60, call the Allegheny County Department of Human Services Area Agency on Aging SeniorLine at 412-350-5460 for information and assistance.
What other supports are available?
The Coronavirus Aid, Relief and Economic Security (CARES) Act recently signed into law included the creation of a Pandemic Unemployment Assistance (PUA) benefit. Eligibility information for the PUA can be found here. A listing of unemployment rights and resources for Pennsylvania can be found at attorneygeneral.gov/covid-rights. If you are in need of diapers or hygiene products (items not covered by SNAP), locations to get these items are identified on the food map.
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Homelessness and Housing FAQs
In addition to hotels and other facilities, is anyone in contact with local colleges regarding the use of their dormitories?
We have reached out to all local colleges and universities to inquire about dormitories. We are currently in conversation with at least one potential partner from that sector.
Are there any resources for homeless to sleep or shower at?
To access county homeless resources, please contact the Allegheny Link at 1-866-730-2368 from 8 a.m. to 7 p.m., Monday through Friday.
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Intellectual Disability & Autism FAQs
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Transportation FAQs
Are there procedures related to transportation and suspected/positive cases?
We do not know of any existing procedures at this time. Please visit the Allegheny County Health Department’s site (https://www.alleghenycounty.us/healthdepartment/index.aspx) for the most up-to-date information.
Are MATP and ACCESS still functioning? (updated 4/10/20)
The use of MATP will be limited, but ACCESS continues to operate as normal at this time. You can view the most recent MATP guidance at http://www.paproviders.org/wp-content/uploads/2020/04/MATP-Consumer-Notice.pdf. Stay up-to-date on ACCESS by visiting http://myaccessride.com/home/coronavirus-covid-19-information.
Are there alternative routes for residential staff whose bus routes are no longer open?
Staff may consider using Uber, Lyft or another form of transportation.
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