Guidance, Communications and Planning
The Allegheny County Department of Human Services (DHS) is committed to staying connected with our partner organizations. We’ll share timely and accurate information about human services issues and look to you for information, inspiration and collaboration.
Join Our Provider Briefing Call
We will be hosting a call for DHS providers to discuss rapidly changing information and planning. Providers who would like to participate can do so using the following:
Call-In Line for the Provider Briefing
Fourth Thursday of the month, 4:30 pm EST (with exceptions for holidays)
Conference ID: 253 994 565#
For those who cannot make the call, we will post presentation materials and video recordings of the calls.
Please note: Information related to specific program areas can be found using the menu at the top of the page.
Allegheny County DHS
Ask a Doctor: Get your COVID-19 vaccination questions answered!
In February, DHS hosted informational sessions about COVID-19 vaccination with Dr. Rhonda Moore Johnson, former Senior Medical Director, Medical Management and Quality at Highmark Health. Learn more about Dr. Rhonda Moore Johnson. A video recording and notes from the sessions are below.
Ask a Doctor Q&A (February 16, 2021)
Ask a Doctor Q&A (February 10, 2021)
Vaccination Communication Best Practices (January 26, 2021)
Vaccination of Provider Staff (January 15, 2021)
Allegheny County Vaccination Scheduling FAQs (January 26, 2021)
All Hands on a Remote Deck
When the COVID-19 pandemic hit Allegheny County, PA, the Department of Human Services (DHS) responded with a tireless focus on the needs of providers, staff and County residents. From establishing remote work policies to creating a mechanism for daily briefings for provider staff to providing internet capability for hundreds of families and children, DHS was able to streamline processes that helped feed, educate, house, protect and serve thousands of clients and residents of the County.
This report covers DHS’s early response to the pandemic, through June 2020. A subsequent report will provide an overview of later efforts, as the pandemic dragged on through the summer, fall and winter of 2020 and into 2021.
Explanation of Illness Reporting for COVID-19 (January 14, 2021)
McKeesport COVID-19 drive-up testing site (September 28, 2020)
- To register and learn more: http://bit.ly/McKeesportCOVIDTestSite
- Open 10 am to 4 pm Monday through Friday
- Tests are fast, easy and free. No insurance or doctor’s referral or prescription needed
- Testing available for anyone aged 3 and up who meets the testing eligibility. No one will be turned away
- These tests are great for young and school-aged children. They don’t hurt but might tickle a little. Older children can administer the test themselves. Parents or guardians can help younger children
- Appointments can be scheduled online and by phone
- Online next-day appointment are accepted Sunday through Thursday. Information is available here: http://bit.ly/McKeesportCOVIDTestSite
- To make an appointment by phone call 412-209-2262 (Hours are Monday-Friday, 8:30 am to 4:30 pm). Monday appointments can be scheduled on Friday over the phone.
- Same-day appointments may also be made by phone, when available
- A person meeting at least one of the following criteria is eligible for testing:
- Have symptoms of COVID-19
- Have been in contact with someone that has COVID-19
- Work in a nursing home or long-term care facility
- Are a critical infrastructure worker, health care worker, or first responder
- Are a high-risk patient and have recently attended a gathering of 10 or more people
- Live in a shelter or single room occupancy.
Staff COVID-19 Diagnosis Guidance (August 12, 2020)
United Way Expanded Check-In Program for Providers (July 23, 2020)
Safe Haven Hotel and Family Healing Center Referral Process (June 1, 2020)
This set of documents was adapted from a document created by the New York State Office of Mental Health to provide guidance to various congregate, SRO, treatment and supportive housing providers. It also draws on guidance published by the NYC Health Department for Congregate Settings and the Centers for Disease Control and Prevention (CDC). The content in these documents is based on the best information currently available and tailored to Allegheny County Department of Human Services’ (DHS) COVID-19 response plans. Visit the Allegheny County Health Department website, Pennsylvania Department of Health website and Centers for Disease Control and Prevention (CDC) website.
View General Guidelines or select from the following documents for specific guidance about:
- Cleaning and Disinfecting
- Clients Returning from the Hospital
- Clients Who May Develop Symptoms
- General Infection Prevention and Control
- Intake and Isolation Flowchart
- PPE Shortage
- Scattered Site Programs
- Staff Screening
Guidance Related to Lost Revenue and Uncovered Expenses (April 9, 2020)
Guidelines for Reporting COVID-19 Illness or Exposure - Clients (April 1, 2020)
Guidelines for Reporting COVID-19 Illness of Exposure - Staff (April 1, 2020)
- DHS is partnering with ServiceMaster to provide cleaning/sanitation services when someone who has or was exposed to COVID-19 was in the building.
Neighborland Survey (May 8, 2020)
COVID-19 Testing Locations in Allegheny County (May 3, 2020)
Temporary Health and Human Service Worker Platform (May 1, 2020)
- DHS has developed a platform to connect providers to temporary workers in the event that full-time personnel is unavailable due to an emergency. Check Employment and Financial Assistance for information about training your Human Resources staff.
- DHS is now partnering with Global Links for supply requests. Please see the Food and Supplies page for specifics
Operational Changes Tracker (April 15, 2020)
Tracking COVID-19 Provider Expenses Presentation (April 14, 2020)
Provider Exemption Letter (March 24, 2020)
- This letter indicates that your agency is deemed an essential provider in support of the Allegheny County Department of Human Services. Please keep a copy of this letter available at your offices and share it with staff electronically so they can present it should they be stopped while driving.
Provider Briefing Presentation (September 30, 2021)
Audio of Briefings
Provider Briefing Audio (September 30, 2021)
Notes from Briefings
Audio of Foundations Briefings
COVID-19 Foundations Briefings Audio
Includes briefings for the following dates:
May 28, 2020
May 21, 2020
May 18, 2020
Pennsylvania Department of Community and Economic Development
Pennsylvania Department of Human Services
- 24/7 Statewide Support & Referral Helpline 855-284-2494; TTY 724-631-5600
- Assistance for Providers
- Assistance for Citizens
- Fingerprinting FAQs
- Low-Income Home Energy Recovery Crisis Program - Help During COVID-19
- Office of Mental Health and Substance Abuse Services (OMHSAS) - Reporting Form for Suspected or Confirmed Cases and Deaths Due to COVID-19
- SNAP COVID-19 Resources
Pennsylvania Department of Health
- Order of the Secretary of the Pennsylvania Department of Health Directing Public Health Safety Measures for Businesses Permitted to Maintain In-person Operations (April 15, 2020)
- Instructions for Self-Isolation While Awaiting Laboratory Results (March 31, 2020)
U.S. Dept of Health and Human Services
Equity and Inclusion
Allegheny County DHS Equity and Inclusion Community Listening Sessions (May 4, 2020)
Cultural Orientation Resource Exchange (CORE) Resettlement Support Center
- Resettling to the United States During the COVID-10 Pandemic Fact Sheet
- COVID-19 Understanding Guidance and Rules Fact Sheet
Resources for Non-English Speakers
For resources in other languages, please contact Adriana.Sanchez-Solis@AlleghenyCounty.US.
Intimate Partner Violence
Centers and Shelters
- Alle-Kiski Area Hope Center- Tarentum
24 Hour Hotline: (724) 224-1266 | 24 Hour Toll Free Hotline: (888) 299-4673
Shelter Intake and Crisis Counseling 24 hours
- Bethlehem Haven of Pgh - (412) 391-1348
- Center for Victims – 1-866-644-2882
- Crisis Center North
24 Hour CCN Hotline: (412) 364-5556 | 24 Hour Toll Free Hotline: (866) 782-0911
Safe Home Intake and Crisis Counseling 24 hours
- National Domestic Violence Hotline - For any victims and survivors who need support, we are here for you, 24/7. Call 1-800-799-7233 or 1-800-787-3224 for TTY, or if you’re unable to speak safely, you can log onto thehotline.org or text LOVEIS to 22522.
- Women’s Center & Shelter of Greater Pittsburgh
For 24/7 Help: Call 412-687-8005, text 412-744-8445, or visit WCSCanHelp.org and click Chat for Help.
Administrative Office: (412) 664-7146 | 24 Hour Toll Free Hotline: (866) 202-5573
Shelter Intake and Crisis Counseling 24 hours
- Womanspace East - (412) 765-2661
- Outreach to those who abuse: 412.687.8017 x340
- RUSafe App - a free interactive app for iOS and Android devices that assesses the potential for domestic violence and harm in a dangerous relationship.
- Sanctuary for Families - COVID-19 Safety Planning
- Local and National Caregiver Resources for Supporting LBGTQ Youth
- National and Local LGBTQ Youth Resources
- Services and Resources for LGBTQ Youth and their Caregivers